Faq

Yes, our surveys are supported on all devices, including smartphones and tablets. If you encounter any technical issues, please contact us at membersupport@synoint.com, so we can resolve them promptly.

We send you surveys that match your profile. To increase your chances of receiving surveys, make sure to complete your profile with as much detail as possible.

Being screened out means you don’t fit the target demographic for that particular survey. Filling out your profile thoroughly can help reduce the chances of this happening.

If we determine that you’re not a match for a survey, we try to find one that suits you better based on your profile information. We apologize if this causes any inconvenience.

If you experience an error, ensure that cookies are enabled in your browser, try using a different browser, or switch from a mobile device to a computer. Contact us at membersupport@synoint.com if the problem persists.

This means that we have received enough responses for that survey. Surveys close automatically once they reach their response limit.

We sometimes invite more participants than needed to ensure we meet our response targets. We recommend responding to survey invitations as soon as possible.

You can reset your password by clicking “Forgot my password” on the login page, entering your registered email address, and following the instructions sent to your email.

To change your email address (which serves as your username), please contact us at membersupport@synoint.com. This is a security measure to protect your information.

To delete your profile, log in, navigate to your account settings, and click “Unsubscribe.” Follow the on-screen instructions to complete the process.